NEWS & INSIGHTS

Quality assurance (QA) is a systematic process which ensures that products meet specified requirements by proactively preventing defects throughout the manufacturing process. With over 23 years’ experience in product quality and manufacturing excellence, I have discovered the many faces of quality assurance in bath manufacturing.

By consistently proving that high production standards can be met, manufacturers can prove their reliability and build trust with customers. Effective QA systems strive for continuous improvement, with ongoing testing and management throughout the entire production process – not just at final inspection stage – to ensure success.  

As a leading acrylic bath manufacturer celebrating 50 years of British craftsmanship, Trojan knows effective QA is about more than maintaining standards; it’s about continually striving to set the bar in terms of defining quality in the bathroom industry.

In acrylic bath manufacturing, QA is essential in ensuring that every product consistently meets or exceeds our customers’ expectations in terms of specification, performance and visual appearance.

The bath manufacturing industry has suffered declined since the high demand during and immediately post pandemic but is expected to grow by 4% to by 2028, with the market reaching a value of around £1,137million at the Manufacturer Selling Price. This indicates the competitive nature of the industry, highlighting the rising need for effective QA processes which customers recognise and trust.

As an acrylic bath manufacturer with over five decades of expertise, at Trojan we have developed a rigorous, integrated approach to QA. Our British heritage and in-house production from across our four sites in Huddersfield mean shorter and closer supply chains, giving us more direct control over quality. Every material, process, and product is monitored and refined to deliver the strength, durability, and precision that define Trojan baths and shower trays. 

For an acrylic bath manufacturer, consistency is vital to only vital for costings but to gain the trust of customers and respect of competitors. Effective QA ensures that every batch of products meets Trojan’s strict performance and finish standards. Detailed inspections and process controls ensure uniformity and reduce variability, meaning each customer receives the same high-quality product at the agreed specification for their price point.

A robust QA system also enhances efficiency and sustainability. At Trojan, we have implemented full traceability throughout our production process, which allows our team and our customers to track the key stages of the manufacture of our products. This in turn limits overproduction, reduces waste, and improves yield from raw materials. Alongside lowering manufacturing costs, this also reduces our environmental impact; by producing less acrylic waste, we can create a cleaner, more sustainable manufacturing line.

According to industry research, manufacturers with strong QA systems save 20–30% in operational costs per annum through efficiency and waste reduction. For an acrylic bath manufacturer like Trojan, this efficiency means we remain competitive and can continue to reinvestment into innovation, allowing us to pioneer new finishes, designs, and production techniques that keep our products at the forefront of the market. 

Effective quality assurance builds strong, lasting customer relationships. It is suggested that companies with robust QA systems experience up to 25% higher customer retention rates, driven by the confidence and dependability they provide.

Trojan’s commitment to strict compliance and product testing allows us to consistently meet, and exceed, customer expectations. Our transparency in quality control fosters trust, turning relationships from transactional to collaborative.

This approach allows Trojan to fulfil bespoke customer requests, deliver consistent service and quality at scale, and be recognised as a reliable acrylic bath manufacturer.

In a recent example we recently diverted one of the management team to personally visit a customer site and repair an item that had been damaged during installation. By being on hand in person, we were able to resolve the issue effectively and personally even though the issue was not our making. None of our European counterparts could have offered this kind of service. It’s a great example of how our UK-based team delivers responsive, personal service that saves customers both time and money.

At Trojan, quality assurance isn’t a single department, it’s embedded in every process. Each incoming acrylic sheet and component undergo a series of stringent checks, with documentation verified, physical inspections carried out, and material tests performed to ensure every element meets our exacting standards before production begins.

Throughout manufacturing, key control stages such as thermoforming, reinforcement, and finishing are meticulously monitored to guarantee every bath meets strict quality, and aesthetic criteria, ensuring long-lasting performance. With 50 years of manufacturing experience, our success is built on expertise, precision, teamwork and individual care, with dedicated teams consistently going above and beyond to deliver solutions that meet unique specifications and demanding project deadlines.